Alipay bears cost of system error that applied discounts to user transactions
Alipay, China's leading mobile payments platform, will absorb the costs from unexpected losses due to a system error that granted a 20 percent discount on certain user transactions. This incident occurred on Thursday when a back-end misconfiguration in the app's promotional campaign mistakenly applied an "immediate deduction" to various transactions, including money transfers and credit card repayments.
The error was highlighted by users on social media, who shared screenshots showing their entitlement to the discount during a specific time on that day. In response, Alipay confirmed that it would not seek to recover any funds from users who benefited from the discount, aiming to alleviate concerns about potential scams. The company has also advised users to be cautious of any unsolicited messages regarding this issue.
via SCMP Full Text Feed
Alipay, China's leading mobile payments platform, will absorb the costs from unexpected losses due to a system error that granted a 20 percent discount on certain user transactions. This incident occurred on Thursday when a back-end misconfiguration in the app's promotional campaign mistakenly applied an "immediate deduction" to various transactions, including money transfers and credit card repayments.
The error was highlighted by users on social media, who shared screenshots showing their entitlement to the discount during a specific time on that day. In response, Alipay confirmed that it would not seek to recover any funds from users who benefited from the discount, aiming to alleviate concerns about potential scams. The company has also advised users to be cautious of any unsolicited messages regarding this issue.
via SCMP Full Text Feed
